Gorgias
The helpdesk built for high-volume Shopify stores — automate support tickets, unify channels, and turn support into revenue.
What is Gorgias?
Gorgias is the #1 helpdesk for Shopify, used by brands like Steve Madden, TOMS, and Brooklinen. It’s the professional choice for stores that have graduated beyond basic chat tools and need a full-featured support operation.
The core difference from tools like Tidio: Gorgias treats support as a revenue channel, not a cost center. Every ticket is tracked to see if it results in a sale.
Deep Shopify Integration
Gorgias pulls live Shopify data directly into every ticket:
- Full order history for the customer
- Shipping and tracking status
- Subscription status
- Tags and customer segments
Your support team can cancel orders, issue refunds, and apply discount codes without leaving the Gorgias interface. No tab-switching.
AI Features
Gorgias’s AI handles:
- Auto-replies for common intents (WISMO, returns, cancellations)
- Ticket routing based on intent detection
- Response suggestions for agents to approve and send
- Macro recommendations — suggests templates based on ticket content
The AI is trained on your historical tickets, getting smarter over time.
Pricing
Gorgias charges per ticket (a conversation that receives a reply):
| Plan | Price | Tickets/month |
|---|---|---|
| Basic | $10/mo | 50 tickets |
| Starter | $50/mo | 300 tickets |
| Pro | $300/mo | 2,000 tickets |
| Advanced | $750/mo | 5,000 tickets |
Additional tickets billed at overage rates. Budget carefully.
How It Compares
Tidio is cheaper and simpler. Gorgias wins on depth of Shopify integration, multi-channel unification, and the revenue attribution dashboard. If you’re processing 500+ tickets/month, Gorgias ROI is clear.
See our full Tidio vs Gorgias comparison.
Verdict
The professional standard for Shopify support. If you’re scaling past $500k/year and drowning in tickets, Gorgias pays for itself quickly. Smaller stores should start with Tidio.